Privacy policy

Last updated: September 8, 2026

Harbor.pk ("Harbor", "we", "us", "our") operates this store and website, including all related content, features, tools, products and services (the "Services"), to provide you with a curated shopping experience for kids' clothing. Harbor.pk is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our store, place an order, or communicate with us.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details β€” your name, shipping address, billing address, phone number, and email address.
  • Order and payment information β€” items you order, order value, form of payment (including cash on delivery selection), payment confirmations, and transaction history. If you pay by card or digital wallet, payment is processed by our payment providers; we do not store full card numbers.
  • Account information β€” username, password, and preferences, if you create an account.
  • Communications β€” information you share when you contact us by email, phone, or WhatsApp, including customer support inquiries.
  • Device and usage information β€” your IP address, browser, device type, and how you navigate and interact with our store, collected automatically through cookies and similar technologies.

How We Collect It

  • Directly from you, when you place an order, create an account, or contact us.
  • Automatically, through cookies and similar technologies when you browse the store.
  • From our service providers, such as Shopify, courier companies, and payment processors, when they process information on our behalf.

How We Use Your Information

  • To provide the Services β€” processing and delivering your orders, arranging courier delivery and cash-on-delivery collection, handling returns and exchanges, managing your account, enabling you to post product reviews, and personalizing your shopping experience.
  • Marketing β€” sending promotional messages by email, SMS, or WhatsApp about new collections and offers. You can opt out at any time.
  • Security and fraud prevention β€” verifying orders, reducing fake or fraudulent orders, and keeping the store secure. Please keep your account credentials private.
  • Customer support β€” responding to your questions and resolving issues with your orders.
  • Legal compliance β€” complying with applicable law and responding to lawful requests from authorities.

How We Share Your Information

We may share your personal information with:

  • Shopify and service providers who perform services for us β€” hosting, payment processing, courier and delivery services, analytics, and customer support tools.
  • Courier partners β€” we share your name, address, and phone number with delivery companies so they can deliver your order and collect payment for cash-on-delivery orders.
  • Marketing partners β€” to show you relevant advertising for our products.
  • Legal authorities β€” where required to comply with applicable law, legal process, or to protect our rights and the safety of our customers.
  • In a business transaction β€” such as a merger, acquisition, or sale of assets.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. Shopify may also use information from your interactions with our store and other merchants to provide enhanced features; in those cases Shopify is responsible for that processing. To learn more, see the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Children's Information

Harbor.pk sells children's clothing, but our Services are intended to be used by adults. We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us personal information, contact us using the details below and we will delete it.

Security and Retention

No online transmission or storage method is completely secure, so we cannot guarantee absolute security. We keep your personal information only as long as needed to provide the Services, maintain business records, comply with legal obligations, and resolve disputes.

Your Rights

Depending on applicable law, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing communications at any time (via the unsubscribe link in emails or by contacting us). We may need to verify your identity before acting on a request.

International Transfers

Your information may be transferred to, stored, and processed outside Pakistan, including by Shopify and our service providers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date.

Contact Us

Questions about this Privacy Policy or your personal information:

  • Email: Official.harborpk@gmail.com
  • Phone/WhatsApp: +92 317 668 6695
  • Address: Harbor, Office No 11A, A Block, Wapda Town, Multan 60000, Pakistan